Shipping policy

Last updated: October 14, 2026

Here's how shipping works at Tansy Active: what it costs, how long it takes, and what we do if something goes wrong.

The short version

We ship to the United States only.
Shipping is free on every order.
Orders ship within 1 to 3 business days.
After shipping, delivery takes 8 to 25 days.
Your order ships from outside the United States, so it takes longer than a domestic delivery.
We email you a tracking number when your order ships.

Where we ship

We ship to addresses in all 50 U.S. states and Washington, D.C. We can't deliver to P.O. boxes or to APO, FPO, and DPO addresses. We don't ship to U.S. territories or to other countries yet.

Where orders ship from

Your order is prepared and shipped by our international logistics partner, from a fulfillment center outside the United States. That's why delivery takes longer than it would from a U.S. warehouse, and we want you to know that before you order.

Shipping rates

Free Shipping on all orders, with no minimum. You'll always see the total at checkout before you pay.

When your order ships

Your order ships within 1 to 3 business days of the day you place it. That's the time we need to prepare and pack it. Business days are Monday through Friday. Weekends and public holidays don't count.

When your order ships, we send you an email with your tracking number.

If we can't ship your order in that time, we'll email you with a new date. You can then choose to wait or to cancel for a full refund.

When your order arrives

Once your order has shipped, delivery usually takes 8 to 25 days. To be safe, plan for about 2 to 5 weeks from the day you order.

These are estimates, not guaranteed dates. Customs checks, weather, and busy seasons such as November and December can add extra days.

Tracking your order

Your shipping confirmation email includes a tracking number and a link to follow your package.
International tracking can take a few days to show the first update after your order ships.
If your tracking seems stuck, email us and we'll check with the carrier.

Sales tax

If sales tax applies to your order, you'll see it at checkout before you pay.

Check your address

Please double-check your shipping address before you place your order. If you spot a mistake, email us right away. We can usually update the address if the order hasn't shipped yet.

If a package can't be delivered or goes missing because the address was wrong or incomplete, it isn't covered by the lost-package promise below. Email us anyway. We'll check with the carrier and tell you what's possible.

Late or lost packages

Taking longer than the estimate? Email us. We'll check with the carrier and keep you updated.
Still not there? If your order hasn't arrived within 45 days of the day you placed it, we'll send it again for free or refund you in full. Your choice.
Tracking says "delivered" but you can't find it? Look around your mailbox and doorstep, and ask your household and neighbors. Then check with the carrier shown in your tracking. If it still doesn't turn up, email us as soon as you can. We'll open a search with the carrier and work out a solution with you.

Damaged in transit

If your package or an item arrives damaged, send us a photo and we'll replace it for free or refund you. The steps are in our Refund Policy.

Orders with several items

Items from the same order may ship in separate packages and arrive on different days. Shipping stays free.

Changes and cancellations

Email us as soon as you can. As long as your order hasn't shipped, we can cancel it, and we can usually fix its address. See "Cancellations" in our Refund Policy.